Assessment
An inventory of the workstations, peripherals, services, accounts, and equipment that are actually involved in the business operations.
All Areas of Expertise
COMPUTER DIAGNOSTICS AND MONITORING
Understand what's slowing down your business before fixing it.
A slow computer, an unstable network, or recurring issues are more than just inconveniences. We examine your environment to distinguish between urgent issues and underlying risks, and to reorder your priorities.
The Issues
When the same incidents keep happening, we often lack a big-picture view.
A one-off fix may get equipment up and running again without explaining why the problem occurred. Audits and maintenance help restore that visibility, document the current state of affairs, and determine what actually needs to be corrected.
- Slow or erratic computer performance with no clearly identified cause.
- Repeated outages, varying configurations, and no usable history.
- Backups that are supposed to work, but have never been tested from start to finish.
- A network, server, or critical service whose dependencies no one knows exactly.
Scope of the Project
We bring clarity back to your IT environment.
The scope depends on your organization and the level of urgency. We can respond to a specific incident, conduct an assessment, or organize regular follow-ups.
Diagnosis
Investigate likely causes related to performance, the network, updates, backups, and usage.
Prioritized Remediation
Priority fixes, helpful documentation, and recommendations ranked by impact and urgency.
Follow-up
Preventive or corrective maintenance, regular inspections, and support as the environment changes.
Our Approach
A diagnosis that leads to decisions.
We start by looking at the observed symptoms, then we examine the environment that causes them. The goal is not to use more tools, but to make the next decision more reliable.
01
Listen to the incidents
Gather information on what is happening, how long it has been going on, who is affected, and what the consequences are for work.
02
Assess the environment
Check workstations, the network, services, backups, and maintenance practices.
03
Prioritize
Distinguish between immediate corrections and planned improvements, with a clear order of priority.
04
Stabilize
Implement the agreed-upon actions and leave behind a sufficiently documented foundation to ensure follow-up.
FOR WHICH ENVIRONMENTS? Audit & Maintenance
01Offices and Small Businesses
02Sites with multiple workstations
03Organizations without regular IT monitoring
04Organizations preparing an IT upgrade
THE TECHNICAL SCOPE
Depending on the need, the analysis may cover workstations, the local network, servers, backups, accounts, peripheral devices, and security practices.
Workstations and Peripheral Devices
Local Network and Wi-Fi
Servers and Services
Backups and Restores
Updates and Accounts
Documentation and Supervision
Why Spiritech3S
Effective maintenance starts with reliable information.
In Burundi, as in any organization that has to deal with equipment that becomes available at different times, replacement is not always the top priority. First, it is important to determine what is critical, what can be maintained, and what needs to be upgraded. Spiritech3S integrates diagnostics, infrastructure, and procurement when the issue goes beyond simple troubleshooting.
Frequently Asked Questions
Helpful answers before you contact us.
What is the difference between an IT audit and maintenance?+
An audit assesses the condition and risks of the IT environment. Maintenance then applies corrections, helps prevent incidents, and supports future changes. They can be carried out together or separately.
Can you make changes to an existing installation?+
Yes. We can begin with the equipment already in place. We assess its condition, compatibility, and support status before recommending any replacement.
What should you do before a diagnosis?+
For an initial discussion, simply describe the incidents, when they occur, and which equipment is affected. The technical details can be gathered during the assessment.
Next Step
Is your IT system wasting your time?
Describe the incidents you've observed, the number of workstations affected, and what absolutely must not stop. That will allow us to start at the right level of diagnosis.